***** WE ARE UNABLE TO SHIP FURNITURE ITEMS *****

Hello! At present we only ship within Canada, this may change in the near future as we are trying to ascertain best policy and practice for shipping beyond Canada. We will always strive to offer best service and value. We appreciate your understanding.

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*FOR SHIPMENTS TO X+Y POSTAL CODES PLEASE CONTACT US FOR A DELIVERY QUOTE PRIOR TO PURCHASE*

We offer free delivery in the Windsor-Essex region for orders over $50 before tax.

Canada Free Shipping on all orders over $125 before Tax and under 4KG in weight and the above Postal Code conditions are met. For all other shipping quotes please contact us before purchase. Thank you.

‍ ‍ Return Policy

Thank you for choosing SKOURA. We want you to be satisfied with your purchase. Please review our return policy below for items purchased in-store at our Windsor, Ontario location or via phone orders. If you purchased through a third party, please contact them directly for their return procedures.

Eligibility

• Returns accepted within 30 days of purchase for most in-stock furniture and home décor items.

• Items must be in new, unused condition with original packaging, accessories, and proof of purchase (receipt, order confirmation, or packing slip).

• Clearance, final sale, special-order, and custom-made items (including made-to-order custom finishes) are not eligible for return unless defective.

Defective or Damaged Items

• Inspect all items upon delivery or pickup. Report visible damage to the delivery team or store staff immediately and note it on the delivery/pickup paperwork.

• For concealed damage (damage discovered after delivery), contact us within 48 hours with photos and your order number so we can assess and arrange repair, replacement, or return.

• Defective items will be repaired, replaced, or refunded at our discretion. Proof of defect and purchase will be required.

Return Process

• Bring the item(s) and proof of purchase to SKOURA, 90, Park Street West, Unit 104, Windsor, Ontario N9A 7A8.

• For large furniture returns or heavy items, contact the store to arrange a pickup. Pickup fees may apply.

• All returns are subject to inspection. Refunds will be issued after approval.

Refunds

• Refunds will be issued to the original method of payment within 7–14 business days after we receive and inspect the returned item.

• For gift returns, we will issue a store credit or exchange.

• If you paid by debit/credit card and the card used is not available, refund will be issued by store credit.

Exchange

• Exchanges are permitted for in-stock items only and subject to availability. If the replacement item costs more, you will be charged the difference. If it costs less, the difference will be refunded.

Cancellations

• Phone and in-store orders may be cancelled free of charge within 48 hours of placement if the item has not entered the processing or delivery schedule.

• Custom orders may not be cancelled after production has begun. Fees may apply for work already completed.

Fees

• Restocking fee: A restocking fee of up to 20% may apply for returned furniture that is not defective, to cover inspection, handling, and repackaging costs.

• Delivery/pickup: Delivery fees are non-refundable. If a pickup is required for a return, pickup fees may apply.

• Return shipping: Customers are responsible for return shipping on non-defective, non-warranty items unless otherwise agreed.

Warranty

• Manufacturer warranties apply to defects as specified by the manufacturer. Warranty claims will be handled in accordance with manufacturer terms; SKOURA will assist with claims where possible.

Privacy and Documentation

• We may retain a copy of your receipt or order documentation for record-keeping and to process returns or exchanges.

• Personal information provided during a return will be handled in accordance with industry standard.

Contact

• For questions about returns, damaged items, or to arrange a pickup, please contact SKOURA in-store or by phone during business hours.